Technology

Understanding the importance of technology in providing world-class customer support, CompUSA Call Center Services invests in the cutting-edge technology that makes a difference.

Rockwell's Spectrum ACD:
Automatic Call Distribution System allows for multiple skill-based routing strategies enabling us to match your requirements with the appropriate team member.

Edify's "Electronic Workforce" IVR:
Interactive Voice Response integrates phone, speech recognition, Fax, E-Mail, internet and other resources into a seamless interface for customer self service interactions.

Genesys Labs CTI:
Computer Telephony Integration delivers details about the customer, via screen pop, to our team members, allowing more efficient call handling.

Siebel:
Our call tracking system gives us a complete, end-to-end view of each customer's activity.

Knowledge Bases:
Multiple knowledge bases allow us to provide quick and accurate information to customers on each call.

These tightly integrated systems allow us to provide you with the most efficient and cost-effective customer interaction available today.

For more information about CompUSA Call Center Services' offerings you can send us an email at [email protected], or call us at 1-800-563-9699.