Industry Partners: Internet Service Providers

Many Internet Service Providers are already taking advantage of CompUSA Call Center Service's expertise in providing sales, customer service and technical support for their customer base. With thousands of Internet Service Providers for customers to choose from, delivery of quality customer service and technical support is completely essential for any ISP seeking increased market share and long term growth. As a leader in Internet solutions, CompUSA Call Center Services employs a team of well-trained Internet Support Professionals who are committed to making customer satisfaction their first priority.

Today's consumer expects fast answers to their technology problems and superior customer service. When a customer requires assistance it represents a defining moment in the customer/service provider relationship. Poor service often results in a lost customer, not to mention negative word of mouth publicity. A positive customer experience increases the likelihood the customer will remain with the same service provider and refer a friend. CompUSA Call Center Services is committed to increasing the loyalty of your customer base by providing fast and accurate resolutions when your customers need them most. By partnering with CompUSA Call Center Services, together we can enrich the customer's technology experience and benefit from:

Lower "churn" rates
Increased customer satisfaction
Long term customer loyalty
Customer referrals

As a flexible business partner committed to providing customized support solutions that meet your exact requirements, CompUSA Call Center Services offers:

Technical Support Solutions
   Branded technical support outsourcing
        CD installation & Configuration
        Dial-up access troubleshooting
        Usage of e-mail service
        Browser configuration and functionality
   Free to fee conversion programs
   Overflow support
   On-line self help resources

Sales & Customer Service Solutions
   Call avoidance strategies
   Presale product inquiries
   Inbound sales and distribution
   Post sale customer service support

Additional Benefits
   Assimilation of your culture and brand
   24 X 7 availability
   Customized service levels
   Dedicated support teams or shared teams
   Customer satisfaction performance metrics
   On-site project management
   In-depth, accurate reporting

For more information about CompUSA Call Center Services' offerings you can send us an email at [email protected], or call us at 1-800-563-9699.