Industry Partners: Hardware Manufacturers

Many hardware manufacturers are already taking advantage of CompUSA's expertise in supporting our shared customers. Remember, as a leader in selling and supporting technology, we have the same vested interest in the customer experience before, during and after the sale, as you do.

Today's consumers expect superior customer service, and we are committed to strengthening your customer base through our solutions. By partnering with CompUSA Call Center Services, together we can enrich our mutual customer's technology experience and benefit from:
Lower return rates
Increased customer satisfaction
Increased end-user productivity

As a flexible business partner committed to providing customized support solutions that meet your exact requirements, CompUSA Call Center Services offers:

Technical Support Solutions
   Branded technical support outsourcing
        1st, 2nd and 3rd level technical support
        Set up and configuration
        Installation of peripherals
        Upgrades
        System maintenance
        Driver installation
        Operating system application support
   Free to fee conversion programs
   Overflow support
   Dispatch and on-site/break-fix capabilities

Sales & Customer Service Solutions
   Call avoidance strategies
   Presale product inquiries
   Inbound sales and distribution
   Post sale customer service support

Additional Benefits
   Assimilation of your culture and brand
   24 X 7 availability
   Customized service levels
   Dedicated support teams or shared teams
   Customer satisfaction performance metrics
   On-site project management
   In-depth, accurate reporting

For more information about CompUSA Call Center Services' offerings you can send us an email at [email protected], or call us at 1-800-563-9699.