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The Total Solutions Provider
Everyone knows that CompUSA" is America's Largest Computer Superstore*. After all, there are over 200 CompUSA retail locations nationwide offering over 50,000 computer-related products. What you may not know is that CompUSA is a total solutions provider.What this means for the public sector is simple - you can count on CompUSA for all your technical services. CompUSA has trained government representa-tives ready to serve your needs in each retail location.
From expert technical problem solving to com-prehensive training on the latest software programs, CompUSA is there to help government do its job more effectively and economically.
Technology Call Center
Being a total solutions provider means helping you eliminate disruptions that are a waste of time and money. That's why CompUSAs technical management team at the Technology Call Center is there to help end users day or night, every day of the year.
This leading-edge facility, located in Dallas, is home to the most qualified professionals in the business. To ensure quality service, each CompUSA techni-cian goes through an intensive three-week training period before ever assisting clients.
The CompUSA management team is also required to keep abreast of the most current technology by taking at least eight hours of techni-cal instruction each month at the Call Center's state-of-the-art training facility. In addition, CompUSA's management team uti-lizes a hands-on self-study technical library to enhance its understanding of the lat-est technical innovations on the market.
The result is a skilled technical management team proficient in the lat-est hardware and software products for use on just about any platform.
The Call Center also provides skilled technical network level support. Experienced network engineers are available to clients from 7 a.m. until 7 p.m.. Central Standard Time, Monday through Friday, with after-hours consultations also available.
Having qualified pros on board is not the only reason to look to CompUSA for your servicing needs. By implementing an ultra-fast automated call distribution system, instantaneous access to expert assistance is always there when you need it.
Critical Services
That's not all. CompUSA's Technology Call Center offers a wide range of additional services designed to keep your system running smoothly.
For example, the CompUSA Custom Help Desk allows customers to tailor a technical assistance program to their own spe-cialized needs. The Custom Help Desk is an excellent option for those agencies requiring customized hours of service, a wide scope of coverage, or help with project management.
Another tool, the CompUSA Premium Reporting program, is designed to help you get a handle on your technological demands. The Premium Reporting program consists of detailed monthly reports that allow you to track usage, problem, and resolution information.
The Premium Reporting program provides the kind of data that can help you identify problem areas in your communication sys-tem before they cause major breakdowns.
Flexible Options
CompUSA has made it easy to tap into the techno-logical expertise of the Call Center. In fact, customers can choose one of three flexible telephone service options called "Call Packages" - the "Dial-A-Tech ""' service card, a per-incident flat rate, or a rate-by-minute service.
The Dial-A-Tech option allows unlimited technical assistance in either 90-, 180-, or 365-day service periods. The per incident option allows for unlimited technical support for each call at a flat rate, while the rate-by-minute fee is based on the length of each call with the first minute free.
According to Jim Halpin, CompUSA president and CEO, the Call Center was devised with clients in mind when it opened last summer.
"The opening of our Call Center demonstrated CompUSA's belief that we must always 'follow our customers' and develop new ways to meet their needs," said Halpin. "The Call Center is an extension of CompUSAs core tech services business which will reinforce CompUSA's unique ability to deliver end-to-end solutions for our business customers."
Increased Productivity Through Training
Another essential compo-nent of being a total solu-tions provider is training. And no one can offer the breadth of technical training services that CompUSA can.
The CompUSA training program is centered around the "cost containment through productivity man-agement" model designed to make the most of shrinking budgets. The model is simple yet dynam-ic: Effective training increases productivity by reducing downtime and decreasing maintenance expenditures.
As the largest company-owned training provider in the nation, CompUSA has your training needs cov-ered. Not only are there technical training centers in every retail facility coast to coast, but CompUSA's dedicated training specialists are available for on-site instruction as well.
One reason that CompUSA is the perfect source for training is because we provide techni-cal training for over one million people every year. Access CompUSA for spe-cialized training needs to make your facility more productive.
Another reason so many depend on CompUSA for their technical training needs is the expertise of its instructors. Each trainer is a certified professional - a graduate of CompUSA's rigorous Instructor Skills Program. In addition, CompUSA instructors are product-certified with the best-known vendors in the nation.
The Personal Touch
The personal touch is a hallmark of CompUSA's computer-based training. For example, technical competence is evaluated prior to the start of class to ensure the proper place-ment level of each pupil. Students' skills are meas-ured again after the comp-letion of a CompUSA course in order to analyze the effectiveness of each class.
CompUSA's small class sizes and personal, state-of-the-art workstations provide an environment conducive to focused learning. And students benefit from clearly presented, easy to follow course outlines and award winning text manuals that teach real skills to use in the real world.
Three-way Guarantee
CompUSA is serious about the comprehensive training services it provides. That's why CompUSA offers a three-way guarantee to ensure the quality its training services.
1) A student can retake any regular software training class within 90 days, for any reason.
2) Should an employee resign within one year of taking an advanced technical training course, their replacement will be trail at no charge. All you paid for are the books.
3) The Right Class Guarantee ensures that each student is placed in the appropriate level class - before instruction begins.
It's this kind of value-added service that has made CompUSA the leader in computer-related training.
Techs On-site
With technological innovations changing daily it is critical to partner with a CompUSA on-site government account executive. On-site support provides instant resource for design, installation and mainte-nance of information systems.
A CompUSA account executive will team with you to evaluate your computing needs, help you design the right system for your envi-ronment, work with you to configure your equipment, perform installation, and provide upgrades and main-tenance when needed.
Because CompUSA is a one-stop service provider, you'll save valuable time. For instance, account exec-utives have access to the entire line of products that CompUSA represents, ensuring that you will get critical equipment without delay.
CompUSA's huge national presence also saves you time. With CompUSA account execu-tives available in all retail locations countrywide, speedy technical service is always just a phone call away.
Y2K Solutions
Having CompUSA pro-fessionals at your service is more important than ever with the shortage of technical personnel con-centrating on year 2000 projects. CompUSA has an experienced corps of professionals ready to make sure that your system doesn't miss a beat.
Not only will CompUSA technicians fill this void but an account executive can also make sure that your own software is Y2K compliant. With lead time for making the Y2K changes necessary to your computer shorter and shorter, it's good to know that a CompUSA technician is ready with immediate assistance.
Services From the Ground Up
Putting together the right communications sys-tem can be a daunting task. But a CompUSA integra-tion team can help you determine the optimum mix of products and servic-es that make the most sense to your department in today's multi-vendor, multi-protocol world.
After selecting the products that meet your department's individual requirements, CompUSA will make sure that your equipment works the way it should. That's because all CompUSA's pre-configured equipment is tested by certified technicians in a tightly controlled environ-ment to ensure 100 percent accuracy of operation.
After your system's architecture gets the stamp of approval, the CompUSA team will deliver the equipment, establish all connections, and make sure it's completely operational.
In addition, your account executive will be your single point of contact for all hardware maintenance, eliminating the need to call numerous vendors for a single prob-lem. CompUSA also eliminates the need to look to multiple manufacturers for the latest equipment upgrades -your CompUSA account executive has a direct pipeline to the latest prod-ucts in the industry.
Best of all, you'll save money because CompUSA account executives are at your service when you need them - reducing the expense of hiring full-time staff for project work.
The Complete Package
Public sector leaders today are searching for a simple, cost-effective way to manage their technolo-gy needs. Government can ill afford to waste time and money dealing with multi-ple sources to recommend, sell, and service the prod-ucts that make up its complex communications systems.
CompUSA helps gov-ernment to cost-effectively streamline the way it does business by offering a complete package of products and services.
For the public sector, CompUSA is truly a total solutions provider.
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