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CompUSA Introduces New Technical Support Service; Dial-A-Tech Professional Will Provide Businesses With 24-Hour Support
DALLAS, May 4 /PRNewswire/ -- CompUSA Inc. (NYSE: CPU - news), America's Largest Computer Superstore® retailer, today announced the launch of a new technical support service offering for businesses, Dial-A-Tech Professional. Dial-A- Tech Professional is a prepaid technical support product that provides end- users with 24-hour access to certified hardware and software experts. Specialized software technicians are available to answer questions on today's most popular software applications, such as operating systems, office suites, and word processing, utility, graphics, presentation and spreadsheet applications. Dial-A-Tech Professional technicians will also provide hardware support for peripheral installations, upgrades and system maintenance issues.
Dial-A-Tech Professional is designed to provide a world-class help desk to businesses that do not have one or to augment the help desk services of a large corporation. Coverage entitles each user to unlimited calls for a period of one year from the date of purchase and will retail for $129.99 per individual user. Companies may enroll by ordering a Dial-A-Tech Professional Pre-Paid Support Card through their CompUSA account executive or by purchasing one at their nearest CompUSA Computer Superstore(SM).
"We're thrilled to bring our business customers this opportunity to increase productivity and maximize their investment in technology. With unlimited calls and a broad scope of support, Dial-A-Tech Professional offers our business customers a tremendous value," said Tony A. Weiss, CompUSA executive vice president of business solutions.
About Dial-A-Tech and CompUSA Call Center Services:
Dial-A-Tech Professional is the latest in a line of Dial-A-Tech products that have been available to consumers since 1997. Service is provided by CompUSA Call Center Services, which supports CompUSA Stores with a centralized, technically sophisticated customer service and technical support facility in addition to outsourcing services to a variety of external manufacturing partners and corporate customers. For more information about CompUSA Call Center Services or Dial-A-Tech, call 1-800-563-9699.
About CompUSA:
CompUSA Inc. (www.compusa.com) is one of the nation's leading retailers and resellers of personal computers and related products and services. CompUSA Inc. currently operates 211 CompUSA Computer Superstores in 79 major metropolitan markets across the United States that serve retail, corporate, government and education customers and include technical service departments and classroom training facilities. CompUSA also offers its own build-to-order personal computer series, the CompUSA PC(TM).
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