On Line

1. Select the right length of time for your needs with CompUSA's TechProLive support
2. After purchasing via shopping cart via compusa.com and receiving acknowledgement, you will be sent an email with a confirmation number (WB####### or WC#######).
3. Engage a CompUSA TechPro live on the phone at 1-877-777-TECH or by choosing "chat" or "remote login" at www.compusa.com/techprolive
4. You will be asked for your confirmation number during the first event or for each individual incident (depending on your selected purchase), so please have it ready for our CompUSA TechPro when requested.

By Phone

1. Decide on the length of time for your needs with CompUSA's TechProLive support.
2. Call CompUSA's TechProLive support line at 1-877-777-TECH.
3. Our CompUSA TechPro will request method of payment through accepted credit card, so please have one of the following ready: Visa, MasterCard, American Express, Diner's Club, Discover, Carte Blanche or CompUSA Consumer or Commercial Card.
4. Once we have your payment processed we can start to provide you the CompUSA TechProLive support services you wish.

At the Store

1. Purchase CompUSA TechProLive 24/7 Support at any CompUSA store location based on the length of time you decide will best fit your needs.
2. When you get home and need to use the service, you can call 1-877-777-TECH. Our CompUSA TechPro's will ask you for your phone number supplied at your time of purchase at CompUSA. We may need some additional first time information, so please have your purchase receipt handy.
3. If you wish to "chat" or use "remote login" services, go to www.compusa.com/techprolive and click on the desired method of service. You will be asked for your name and phone number as provided at time of purchase at our CompUSA store location. We may request some additional purchase information the first time you start using these service options, so please have your purchase receipt handy.