TAP it! For Notebooks
Choose from two-and three-year plans, screen protection and more.
Using your TAP Plan
Notebook Domestic Plan
Available for TAP Domestic and Platinum Upgrade plans.
- For help and/or repair authorization, call TAP technical support. (See TAP Handbook for number.) Have your TAP receipt and product serial number handy.
- Call TAP technical support for help and/or preliminary diagnosis. The number appears in your TAP Handbook.
- For Platinum Upgrade customers, the no-wait Platinum Hotline technical support number appears on your Platinum membership card.
- If necessary, take your CPU to the nearest CompUSA store for repair. To locate a store near you, call 1-800-CompUSA (1-800-266-7872), option 5.
- If a CompUSA store is not within 50 miles, we will send you an appropriate shipping carton and pre-paid shipping label.
Notebook International Plan
Available for TAP International and Platinum Upgrade plans.
- Call 011-972-919-7591 to obtain a proper repair authorization number prior to work being done. Have your TAP receipt and product serial number handy.
- If you are currently in the United States, please call the domestic TAP technical support number that appears in your TAP Handbook and follow the instructions for the Domestic TAP plan.
- Carry product to an authorized service center for an estimate. The repair estimate should be faxed to the National Dispatch Center at 011-707-248-1587. Upon receipt of the estimate, CompUSA will make arrangements to pay the service center directly.
- Or for customer reimbursement, submit a detailed service repair invoice that identifies the product and the CompUSA repair authorization number and includes a thorough description of the repair made.
- Send this documentation to CompUSA, 18451 North Dallas Parkway, Dallas, Texas, 75287, USA, Attn: National Dispatch Billing. CompUSA will reimburse the customer within 30 (thirty) days upon receipt of all necessary paperwork, provided that a covered repair was performed.
Apple Screen Upgrade Plan
Available for TAP Apple Screen Upgrade plan.
- For help or repair authorization for your notebook hardware, call you AppleCare support number found in your warranty booklet.
- For a damaged or inoperable screen, bring your product along with your proof of product and warranty purchase to the nearest CompUSA store.
- To locate a store near you, call 1-800-CompUSA (1-800-266-7872) and select option 5.
With your Technology Assurance Program (TAP) you have over 14,000
Team Members working for you across the nation, all under the familiar name of CompUSA. We offer a vast network of
expertise that works like your own personal IT department.
It is a program filled with service, protection, and quick solutions. TAP provides the technical support you need
and peace of mind you deserve. It's among the most superior, dependable, and comprehensive protection plans available
in the industry.
The TAP Domestic and International Plans
Your notebook computer can go wherever you do, so when it needs service, get it wherever you are with
either the CompUSA Domestic or International TAP service plan.
- Component Replacement Guarantee.
- Parts and Labor Protection with no hidden fees.
- Power Surge Protection up to $1000.
- One-time replacement of original battery. (Domestic Plan only)
- Screen replacement up to two times during life of the plan. (Domestic Plan only)
- Toll-free, 24/7 Technical Support for hardware and pre-loaded software.
- Transferable to new owner with nominal fee.
- CompUSA TechProLive� support for one year, a $129.99 value (International Plan only).
The TAP Platinum Upgrade
Your time is priceless, so make the most of it with our premium Platinum Service. You can add this upgrade when
you purchase your Domestic or International TAP plan.
- Toll-free, 24/7 Platinum Hotline Technical Support for covered hardware and pre-installed software.
- Free CompUSA in-store TechPro Services.
(Potential Service Value: $249 or more, based on using each service just once.)
- CompUSA TechProLive� support for life of plan.
(Value $259.98 for two-year plan; $389.97 for three-year plan.)
*NOTE: The TAP International Plan for notebooks provides supplemental coverage to the
manufacturer's warranty for notebooks needing repair or service outside of the United States or its
territories during the original manufacturer warranty term. Such international repairs are normally
excluded from manufacturer warranties.
The TAP Screen Protection for Apple® Notebook
This service plan is only available to customers who purchase AppleCare® Protection Plan,
Apple's extended service contract. This TAP plan only covers the screen and provides for up to
two screen-only replacements during the life of the plan.
Questions?
For more TAP information, visit your local CompUSA store. Use our
store locator or call 1-800-CompUSA
(1-800-266-7872) and select Option 1 to find your local CompUSA.
For definitions of the terms used above and below, please see TAP Feature Terms.
Click here for the TAP Handbook.
Domestic
Basic Comprehensive Plan |
International |
Premium |
Apple® Screen Protection** |
|
Component Replacement Guarantee
Parts and Labor Protection
Screen Replacement 1x***
Battery Replacement 1x***
Power Surge Protection
24/7 Technical Support
Transferable to New Owner
Carry-In Depot Repair Service
|
All features of
Domestic Plan
PLUS
International phone number for 24/7 Tech Support
Authorization for repair by service center outside of U.S.
TechProLive® for plan term.
($129.99 value/plan year)
|
All features of
Domestic Plan
PLUS
- In-Store TechPro Services
- Priority Technical Support
- ProPack In-Home Installation
- TechProLive for Life of Plan
|
Up to two
screen-only
replacements
during plan.
|
*Value calculated based on using each CompUSA TechPro service once and TechProLive for two years. Value increases by $99.99 for three-year plan.
Value of CompUSA TechPro
in-store services subject to use; included services range from $19.99 to $79.99 each.
**Must be purchased in conjunction with an AppleCare� Protection Plan.
***Screen Replacement 1x & Battery Replacement 1x offered with the Domestic Basic Comprehensive Plan
|
