Your use (accessing, browsing, buying, etc.) of this site is your legal agreement to the policies, terms and conditions below. You also agree to comply with all applicable laws and regulations, including U.S. export and re-export control regulations. If you do not agree to these terms, do not use this site.

Helpful Info
Customer Information, Comments and Feedback

Payment and Shipping Information
Paying by Credit Card
Paying by Gift Certificate
Continental US shipments (for CompUSA.com purchases)
International shipments (for CompUSA.com purchases)

Pricing
Online Pricing, specifications and availability
CompUSA�s Retail Store Low Price Guarantee

Warranties and Rebates
Limited Warranties
New Product Manufacturer�s Warranties
Manufacturers Rebates

Returns
Online Returns
Store Returns
CompUSA PC Returns

Miscellaneous

Helpful Info

Customer Information, Comments and Feedback
CompUSA does not currently rent, sell or otherwise forward your name to other companies. Please see our Privacy and Security Statement for more information about your confidentiality. Comments or ideas transmitted to this site become the sole property of CompUSA and may be shared to expand or improve the functionality of the site or of our product or service offerings or for any other reason.

Payment and Shipping Information

Paying by Credit Card
We gladly accept Visa, MasterCard, American Express, Optima, Discover, and Diners Club. We do not add any credit card surcharges. Please see our Privacy and Security Statement for more information about your credit card safety.

Shipping (CompUSA.com)
Continental U.S. Shipments Freight charges include prepaid insurance should your package be lost or damaged. If your package is lost or damaged, please send us an e-mail at [email protected] or contact our Customer Service Center at 1-877-269-6631 for a replacement order.
(Please note: Unfortunately, our insurance does not cover shipments made using your shipper identification account.)

International Shipments
We will gladly ship internationally, unless shipments are restricted by law. We will promptly send an e-mail to you to both confirm your order and provide your shipping charges. Please remember that all customs clearing, duties and taxes are not included in the freight calculation and are the responsibility of the customer. Manufacturer's limited warranties for internationally shipped products may vary or be null and void.
(NOTE: Shipments that are not retrieved from customs are not covered by our insurance.)

Export
To comply with certain vendor agreements and government regulations, CompUSA reserves the right to refuse to export products from the United States at any time. If you are purchasing products for export, you are responsible for the necessary export documentation before shipment is made to a foreign country. Manufacturer's warranties for exported products may vary or be null and void.

Signature
For your protection, all shipments require a signature at the delivery point.

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Pricing

Online Pricing, Specifications & Availability
Prices, specifications and availability of products are subject to change without notice. Due to the unpredictable nature of the computer market, descriptions may not reflect current technical information. Any typographical, photographic or specification error in product, pricing or offers is subject to correction.

Although Internet orders generate an automatic confirmation and response e-mail, CompUSA may change its pricing, product description or specification after any order confirmation or response e-mail but prior to shipment due to errors, changing market conditions, product discontinuation or unavailability, typographical errors, or any other reason.

We will notify you of any corrections or changes and ask for your approval before we complete your order. We will not complete your order until we have your approval. Monitor displays are simulated. Monitors are not included with computer systems unless specified. We reserve the right to limit sales, including the right to prohibit sales to resellers, even after we have received and confirmed your order. Published prices do not include shipping, sales tax and insurance. Proof of purchase and postage may be required for rebates.

Warranties and Rebates

Limited Warranties
CompUSA does not warrant other manufacturers' products sold online or in our stores. The products are backed by the limited warranties of the original manufacturer or publisher only. Consult your product documentation for specific limited warranty information.

New Product Manufacturer's Warranties
All new products are sold with the manufacturer's limited warranty. The warranty period and service varies by manufacturer and product. The full text of any such warranty is available, free of charge, upon written request addressed to TAP Accounting, 18451 North Dallas Parkway, Dallas, TX 75287. CompUSA also offers 2 and 3 years Technology Assurance Plans for an additional cost.

Rebate Information
Manufacturer Rebates
Rebate and coupon offers provided by manufacturers are subject to the terms specified by the manufacturer. These terms include the timeframe of the offer, limitations on quantities, and combination with other offers. Proof of purchase and UPC codes from the original packaging are normally required for redemption of rebates by the manufacturer or the manufacturer's agent.

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Returns
In-Store
Mail-In
CompUSA PC

In-Store Return Policy
For items purchased in a CompUSA retail store, or from CompUSA.com
Most items purchased from CompUSA retail stores or CompUSA.com and returned within 14 days from the date of purchase with the original receipt or complete shipping invoice are eligible for refund or exchange. No refunds or exchanges are allowed after 14 days from the date of purchase. Some items purchased from CompUSA.com cannot be returned in CompUSA retail stores. Please follow the Mail-In (RMA) Return Policy for these items. All items must be in new condition, including the original box, packaging, manuals and accessories.

An open box fee equal to 15% of the purchase price will be charged on any opened item, unless the item is defective and exchanged for the exact same item (fee not applicable in Hawaii). The 15% open box fee will be assessed at the time of refund or exchange.

Opened software, DVD movies, pre-recorded videos and game cartridges may only be exchanged for the exact same item and may not be returned for a refund.

CompUSA will not accept the return or exchange of any item if the UPC code has been removed from the packaging.

Refunds on cash or check purchases in excess of $250.00 will be issued by check from CompUSA's corporate office within 10 business days of the return date. Refunds on purchases made with a credit card will only be made to the same card.

Mail-In (RMA) Return Policy
For items purchased from CompUSA.com
Items purchased from CompUSA.com and returned within 14 days from the date of receipt with the complete shipping invoice are eligible for refund or exchange. No refunds or exchanges are allowed after 14 days from the date of receipt. Items must be in new condition, including the original box, packaging, manuals and accessories. Any return must comply with the return procedure set forth below.

CompUSA PC Return Policy
To return items purchased from CompUSA PC, you must either (a) return the items to a CompUSA store location (find the store nearest you by clicking here) within fourteen (14) days from the date of invoice, with your original receipt, invoice or packing slip, or (b) call our Customer Satisfaction Department at 1-800-869-2829 within fourteen (14) days from the invoice date (same as ship date) for a Return Materials Authorization (RMA) number. No refunds or exchanges are allowed after fourteen (14) days. All returns must be accompanied by the original receipt, invoice or packing slip.
RMA numbers are valid for seven (7) days from date of issuance. Returns should be shipped to the address given by the Customer Satisfaction Department along with the RMA number. The RMA number must appear on your return packing label. Please do not write on the outside of the box. Returns will not be accepted without an RMA.

• To receive a refund or credit, your purchase must be returned with shipping and insurance pre-paid in "as new" condition, in original box and packaging, and with all warranty cards, manuals and accessories. Any variance from these conditions could result in delay or forfeiture of your refund.
• An open box fee equal to 15% of the purchase price will be charged on any opened item, unless the item is defective (fee not applicable in Hawaii). The 15% open box fee will be assessed at the time of refund exchange.
• Shipping and insurance charges are not refunded.
• Refunds on purchases made with a credit card will only be credited to the same card.
• Refunds on cash or check purchases in excess of $250.00 will be issued by check from CompUSA�s corporate office within ten (10) business days of the return date.
• Refunds or credits are issued after receipt and inspection of returned goods.

Miscellaneous

Links to Third Party Sites. The links to third party sites will let you leave CompUSA's site. The linked sites are not under the control of CompUSA and CompUSA is not responsible for the contents of any linked site or any link contained in a linked site or any changes or updates to such sites. CompUSA is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement of the site by CompUSA.

Leasing. Leasing arranged by Leasing Group, Inc. for business use only. Prices based on 36-month, open-end lease, 10% purchase option. Available in CompUSA retail stores only.

Training. Courses not offered as vocational training or as qualifying one for any particular employment. Course credits not transferable to any accredited educational institution. Licensed by the Oklahoma Board of Private Vocational Schools. Connecticut Customers: Please note that our introductory classes in word processing provide an orientation to new software and not training in word processing skills for employment.

Disclaimer of Warranty, Title to Goods. COMPUSA HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR YEAR 2000 COMPLIANCE. This disclaimer in no way affects the term of any manufacturer's warranty. The title to purchased goods is retained by CompUSA until goods are paid for by the purchaser.