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Flexible Service Plans
Our Flex Techs program allows the customer to access technical services nation-wide utilizing pre-paid units of time. Customers on our Flex Tech program have a single point of contact to fulfill any service need including, dedicated training classes, training vouchers, on-site instructors, break/fix repairs or network consulting services.
Features:
- Single point of contact for all call activity
- Pre-paid telephone, field support and training
- Provides hardware support via one toll free number
- Discounts for volume purchases
- Detailed report on usage
- Nation-wide coverage
Benefits:
- Discount pricing
- Eliminates administrative hassles
- Cost efficient and flexible
- One service provider accountable for service nation-wide
- Reduces the cost of unplanned expenses
What services are covered?
- Standard break-fix services
- PC, workstation and server installation/de-installation
- Maintenance
- On-site software installation
- Hardware upgrades and installation
- On-site user support and instruction
- Networking configuration
- Routine preventive maintenance
- Office, Internet, PDA and Windows courses
- Depot dedicated classes
- 3 or 6 hour training voucher
- Trainer on-site for up to 12 students
What services are not covered?
- Parts or products needed for equipment repair
- Telephone support for loading software via phone
- Faxes, telephony and cabling issues
- Punch down panels
- Programming of any type
Call 1-877-5- WE FIX IT
(1-877-593-3494)
or click here for e-mail service requests
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