This chart explains some terms used in CompUSA's Technology Assurance Programs. The features are explained in more detail in the TAP Handbooks, sometimes with different names associated with the features.
Some features of the Gold, Silver and Platinum plans go above the basic comprehensive coverage. These additional features are not specifically mentioned in the handbooks. Unless specified as "Home Electronics" the chart refers to the first TAP Handbook listed below.
While this chart provides a summary of some TAP terms, it does not take the place of the official TAP handbook. If there is any discrepancy between this chart or our web site and the TAP Handbooks, the TAP Handbooks will govern.
TAP Handbook
These terms and conditions cover computers, notebooks, printers, CRT and LCD monitors, cameras, PDAs, and peripheral products.
TAP Home Electronics Handbook
These terms and conditions cover DVD Players/Recorders, DVR/PVR, Home Theater, Receivers, Remote Controls, Speakers, LCD TVs, Plasma TVs, Projection TVs, and Tube TVs.
| Feature | T & C Term | Description |
|---|---|---|
| Battery Replacement | N/A | The one-time battery replacement is an additional benefit of the CompUSA TAP Notebook plan. This benefit is not defined in the TAP Handbook. |
| Carry-In Repair Service (Desktop CPUs and $1,000+ Printers) |
Comprehensive Plan |
After securing a repair authorization through the TAP Tech Support line, customers are required to bring their product to a CompUSA location for service. Customers who live more than 50 miles from a CompUSA store may have free overnight shipping. An empty packing box is sent to their location along with a pre-paid shipping label. |
| Carry-In Depot Service (Notebooks) |
Depot Repair Plan |
After securing a repair authorization through the TAP Tech Support line, customers are required to bring their product to a CompUSA location for service. Customers who live more than 50 miles from a CompUSA store may have free overnight shipping. An empty packing box is sent to their location along with a pre-paid shipping label. |
| Carry-In Repair (Digital Cameras and Camcorders) |
Carry-In Repair Plan | Repairs are performed at an authorized repair center. You must take your product to a CompUSA store for shipping or delivery to the repair center. |
| Carry-In Repair (Home Electronics) |
Carry-In Repair Plan (TAP Home Electronics) |
Repairs are performed at an authorized repair center. You are responsible for delivery of your product to the repair center. If shipping is required, you are responsible for shipping charges. |
| Carry-In Replacement (Peripherals, Flat Panel LCD Monitors) |
Replacement Plan | This plan provides for the one-time replacement of a covered product with one of equal kind or quality or store voucher or credit. Neither replacement nor store credit would exceed the original purchase price. |
| Carry-In Replacement (Home Electronics) |
Carry-In Repair Plan (TAP Home Electronics) |
This plan provides for the one-time replacement of a covered product with one of equal kind or quality or store voucher or credit. Neither replacement nor store credit would exceed the original purchase price. |
| Component Replacement Guarantee | Component Replacement Guarantee | After repairing the same part of your product three times, your product will be replaced with one of equal or similar features, specifications, and functionality or store voucher or credit. Neither replacement nor store credit would exceed the original purchase price. |
| CompUSA TechProLive� | N/A | Valued at $129.99 per year, CompUSA TechProLive� offers 24/7 support by phone, email, chat, or remote desktop login. A+ Certified agents give fast, friendly answers for software or hardware issues related to your desktop and its peripherals. These include performance enhancement, user tips, connectivity problems, and more. |
| Basic ProPack | N/A | For Platinum Customers, CompUSA will connect and set up your new desktop computer. |
| Express Exchange (Printers and PDAs) |
Coverage | Defective products may be replaced with new or refurbished products of like kind and quality. Express Exchange provides a convenient online process to expedite this replacement. |
| Home or Office Repair Service (Desktop CPUs and $1,000+ Printers) |
On-Site Service |
During the term of the manufacturer's warranty, service calls at your home or office may be scheduled only after authorized by the manufacturer. On-site service calls are available in most states. Customers who live beyond CompUSA service areas may be required to ship their product to a service center. Also, while most products can be repaired on-site, some may require the controlled environment of a factory-authorized service center. In both cases, shipping costs are covered by your TAP plan. |
| In-Home Repair (Qualifying Home Electronics) |
In-Home/On-Site Repair Plan | Repairs are normally provided at your location. If a portion of the work must be done at the repair center, you will be reimbursed for transportation to the service center. If you live beyond a twenty-five mile radius on an authorized service center, shipping charges are covered by the plan. |
| In-Store CompUSA TechPro Services | N/A |
During the life of your TAP plan, you may choose from a menu of carry-in services available at CompUSA stores across the nation. The services include:
|
| No-Lemon Policy | No-Lemon Policy (TAP Home Electronics) |
If your product fails three times due to the same part(s) failure during the plan term and after expiration of the manufacturer�s warranty period, you may receive a one-time replacement of the covered product with one of equal kind or quality or store voucher or credit. Neither replacement nor store credit would exceed the original purchase price. |
| Notebook International Plan | International Plan | This plan provides supplemental coverage to the original manufacturer�s warranty for those customers who take their purchases outside of the United States or its territories and cannot return the product(s) to the United States for repair. |
| Notebook Screen Protection | Laptop Screen Upgrade | This TAP plan provides screen-only replacements should your notebook screen become inoperable due to mechanical failure or accidental damage. The plan does not cover the screen housing, keyboard, or any other part of the notebook. |
| Parts and Labor Protection | Coverage |
Your TAP includes the price of all parts and labor to keep your covered product in normal operating condition. There are no hidden fees. During the manufacturer�s warranty period, the manufacturer has primary responsibility for replacements covered by the manufacturer. |
| Platinum Technical Support | N/A | Premium phone support! Your call goes to the head of the line for 24/7 technical help with your hardware and pre-installed software. |
| Power Surge Protection | Coverage Carry-In Repair Plan |
If your product is damaged during a power surge, your CompUSA TAP plan covers damages up to $1000 for most products, $500 for digital cameras and camcorders. |
| Toll-free, 24/7 Technical Support | For Technical Support | All TAP plans include toll-free access to a technical support call center with certified technicians ready to assist you 24 hours a day, seven days a week, 365 days a year. |
| Transferable to New Owner | Important Information | If you decide to sell your TAP-protected product, the remaining portion of your TAP plan is transferable to a new owner for a nominal fee of $10. This feature increases the value of your product. |