Who can I e-mail for issues regarding the online store?
Please send an email here.

What if I have questions or comments about my local store?
E-mail us here or call 1-800-COMPUSA.

How do I obtain my rebates?
Please visit our rebate center to find a rebate.

In addition, please read our Rebate Frequently Asked Questions section for other answers to common rebate questions.

If I order today, when can I expect to receive my order?
All Internet orders are shipped once they are credit-verified. Please allow at least one additional business day for credit approval. Once credit approval has been obtained your order will ship within the processing time listed via the shipping method you selected.

What is the return policy for online orders?
Our online return policies can be found here.

Can I ship to a different address than the address on my credit card?
If your shipping address is different from your billing address, this address must be listed on your credit card account as an alternate address for shipping purposes only. You can contact your credit card company by calling the 1-800 number on the back of your credit card.

If you have already placed an order and have added your alternate shipping address to your credit card, please email [email protected] to expedite the processing of your order.

How can I get technical help for products purchased online?
You have several options. You can 1) Call the manufacturer, 2) Visit the tech department at your local store or 3) Call 1-877-777-8324 (TechProLive) for 24/7 tech support over the phone.

What if I am tax exempt?
If you are tax exempt in the state where the product will be shipped, please call us at 1-800-278-4685, to pre-qualify. Our representatives will be happy to walk you through the process. For your convenience, your information will be kept on file for future purchases.

How can I cancel an order already placed?
Please visit our cancel request page here.

Is my customer information safe? Encrypted?
Yes, it is. We use SSL (Secure Socket Layer) to protect your information. We also do not store any credit card numbers on our servers. For more information on Privacy and security click here.

How can I edit my account information?
Simply go to "Your Account" in the support section or login and click "update account information". You will be asked for your password and then taken to your account.

How can I calculate shipping costs and tax?
Once you've added an item to your shopping cart, you have the option to calculate estimated shipping and tax.