CompUSA Announces Call Center Enhancements; - New Technology to Help Improve Customer Service -

DALLAS, Oct. 21 /PRNewswire/ -- CompUSA Inc. (NYSE: CPU), America's Largest Computer Superstore(R), today announced four new technology enhancements to its Plano-based Call Center Services facility, which is responsible for all technical support to CompUSA's individual and business customers, customized help desk services for third-party customers, and technical support outsourcing for computer manufacturers and software publishers. The 120,000-square-foot facility opened in July 1998 and has the capacity for over 1,000 agents.

CompUSA has tripled the center's call processing capacity by installing the Rockwell Electronic Commerce Spectrum Integrated Call Center System, which also gives CompUSA the ability to automatically direct customers to the most appropriate agents through skills-based routing. A new interactive voice response system from Edify Corporation (Nasdaq: EDFY) will provide CompUSA Call Center Services with the ability to integrate phone, speech recognition, fax, email, Internet and other resources into a seamless interface for customer self-service.

The implementation of Genesys Telecommunications Laboratories' Interaction Management and Computer Telephony Integration Solutions will deliver personalized information and customer call history about customers, via a screen pop to call center representatives, resulting in more knowledgeable customer service. Finally, Witness Systems' WITNESS(R) business-driven recording application will improve agent interaction with customers and internal systems by simultaneously monitoring agents' conversations and on- screen activities for improved coaching and training sessions that result in better customer service.

"Our new technology, integrated with our call tracking system from Siebel, will give CompUSA a competitive advantage in supporting our own customers and the customers of those partners who outsource calls to us," said Blake Wolff, Vice President of CompUSA Call Center Services. "We believe these enhancements will enable us to provide the most sophisticated support available and further deliver on our corporate initiative to provide world- class customer service."

About CompUSA Call Center Services
CompUSA Call Center Services offers high-volume capacity and customized technical support and sales solutions to organizations of all sizes. Customers include hardware and peripheral manufacturers, software publishers, Internet service providers, business customers and individual consumers. For more information about CompUSA Call Center Services, call 1-800-563-9699 or visit http://www.compusa.com/callcenter/.

Forward-Looking Statement
This news release contains forward-looking statements about the business, financial condition, and prospects of the Company. The actual results of the Company could differ materially from those indicated by the forward-looking statements because of various risks and uncertainties, including without limitation, changes in product demand, the availability of products, changes in competition, economic conditions, various inventory risks due to changes in market conditions and other risks indicated in the Company's Securities and Exchange Commission filings and reports. The Company's SAP installation also involves additional risks, including deviations in installation dates, implementation costs and projected savings. All of the foregoing risks and uncertainties are beyond the ability of the Company to control, and in many cases, the Company cannot predict the risks and uncertainties that could cause its actual results to differ materially from those indicated by the forward- looking statements. When used in this news release, the words "believes," "anticipates," "expects," "plans" and similar expressions as they relate to the Company or its management are intended to identify forward-looking statements.

CompUSA Inc. (http://www.compusa.com) is one of the nation's leading retailers and resellers of personal computers and related products and services. CompUSA Inc. currently operates 211 CompUSA Computer Superstores in 83 major metropolitan markets across the United States that serve retail, corporate, government and education customers and include technical service departments and classroom training facilities. CompUSA also offers its own build-to-order personal computer series, the CompUSA PC(TM).

SOURCE CompUSA Inc.
Web Site: http://www.compusa.com
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