 Help Desk Solutions
Corporate Support Plans
Small-Medium Business
Support Plans
|
 |
|
|
 |
Call Center Services |
 |
|
Help Desk Solutions
CompUSA Call Center Services provide around-the-clock access to professional technical telephone support. We provide comprehensive support for operating systems, the latest software titles, and proprietary applications.
Help desk capabilities offered:
- Support for hardware, software, internet and email products
- 24 hours a day, 7 days a week, 365 days a year
- State-of-the-art call management system
- Seamless transfer to internal and external help desks
- Consolidated reports of usage and performance data
- Branded or non-branded service
- Single point of contact access to selected support services
- Dedicated account teams for high priority support
Corporate, Government and Education Support Plans
Custom Help Desk plans (limited to customers with more than 1,000 calls per month) can be tailored to your specifications, offering customized:
- Hours of Coverage
- Scope of Coverage
- Speed of Answer
- First Call Resolution Rate
- Call Routing Options
- Call Flow
- Scripting
- Custom Reporting
- Escalation process
- On-site Services
Small-Medium Business Support Plans
Dial-A-Tech Professionalsm is a prepaid technical support solution that provides world-class help desk support for the small to medium business. End-users receive 24-hour access to our certified technicians that specialize in the most popular software applications available today, including:
- Operating Systems
- Office Suites
- Utility Software
- Graphics and Presentation Programs
- Spreadsheet Software
Our technicians also provide up-and-running hardware support for PCs. Coverage entitles each user to unlimited calls for a period of one year from the date of the purchase.
Supported Software :PC | Mac®
Call 1-800-563-9699 for more information.
|
|
