PCs & Peripherals
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Popular Sections
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What
do
I
receive
when
I
buy
a
WaCa
On
Site
Extended
Plan?
Buy
a
WaCa
On-Site
Extended
Service
Plan
and
all
repairs
are
conducted
at
your
home
or
workplace. |
� |
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- What are the benefits of a WaCa OnSite/Express Repair Plan?
- How do I request a Repair?
- What are the WaCa Service Plan Support Center hours?
- What
are
the
benefits
of
a
Product
Replacement
Plan?
- What happens if my product is beyond repair?
- How
quickly
can
I
expect
to
receive
service?
- Who
performs
the
service?
- When does coverage begin?
- Are
Extended
Service
Plans
Transferable?
- What
benefit
do
I
receive
from
the
Service
Plan
since
the
product
has
a
warranty
from
the
manufacturer?
- What
products
can
be
covered?
- What
does
the
WaCa
Service
Plan
cover,
and
are
there
any
hidden
costs?
- When
can
I
purchase
a
WaCa
Service
Plan?
- When
will
I
receive
a
contract?
- What
information
do
I
need
to
schedule
service?
- Can
I
cancel
the
Service
Plan?
- What
about
DOAs
and
damaged
equipment?
- Are these contracts renewable?
�
-
What
are
the
benefits
of
an
OnSite/Express
Repair
Plan?
A
WaCa
1
or
2
Year
OnSite/Express
Repair
Plan
does
all
the
legwork
for
you.
�
You'll
get
repair
service
at
your
home
or
office
at
your
convenience
�
OR
we'll
pickup
your
defective
product,
repair
it
at
an
authorized
service
center,
and
deliver
the
repaired
product
to
your
door!
�
Includes
Power
Surge
Protection
from
date
of
purchase!
You'll
be
able
to
request
a
repair
with
one
toll-free
call,
24
hours
a
day!�
-
How
do
I
request
a
Repair?
Simply
call
the
toll-free
line
at
1-888-969-2260.
It's
that
easy!
An
OnSite
technician
will
contact
you
to
arrange
a
convenient
service
appointment.
OR,
in
the
case
of
an
Express
Repair,
once
the
repair
is
requested,
you
will
receive
a
special
shipping
carton,
via
UPS
ground
delivery.
The
item
is
then
shipped
to
an
authorized
service
center
for
quick
repair.
When
the
repair
is
completed
the
unit
will
once
again
be
shipped
via
UPS
ground
to
you.
All
charges
for
shipping,
packaging
and
insurance
are
covered
by
your
Service
Plan.
-
What
are
the
WaCa
Service
Plan
Support
Center
hours
and
phone
number?
The
Service
Plan
Support
Center
is
open
24
hours
each
day,
7
days
a
week
at
1-888-969-2260.
�
- What
are
the
benefits
of
a
Product
Replacement
Plan?
With
a
1
or
2
Year
Product
Replacement
Plan,
if
your
product
fails
to
operate
for
any
covered
reason,
you'll
receive
a
product
replacement.
The
term
of
this
plan
is
1
or
2
years
and
commences
after
the
expiration
of
the
manufacturer's
original
warranty
period.
-
What
happens
if
my
product
is
beyond
repair?
If
the
Authorized
Service
Center
deems
that
the
item
is
beyond
economical
repair,
the
item
will
be
replaced
with
the
same
or
equivalent
model.
-
How
quickly
can
I
expect
to
receive
service?
The
On-Site
service
calls
are
usually
between
9:00AM
and
6:00PM,
local
time
and
you
can
expect
a
return
call
from
a
factory
authorized
On-Site
service
representative
within
24
hours
of
the
initial
request
for
service.
When
your
repair
requires
Express
Shipping,
a
special
shipping
box
specific
to
your
product
will
arrive
at
your
doorstep
within
1-2
business
days
of
the
entered
request.
Most
shippable
repairs
are
completed
and
the
units
are
returned
to
you
within
8
days.
-
Who
performs
the
service?
Service
and
repair
is
performed
by
a
selected
group
of
Authorized
Service
Centers
only.
-
When
does
coverage
begin?
The 1 or 2 Year OnSite/Express repair
begins upon the expiration of the
manufacturers original warranty and
includes Power Surge Protection for
the shortest portion of the manufacturer's
original written warranty. Any problems
relating to defective exchanges or
returns that arise during the CompUSA Business
return/exchange
time
period
will
be
in
accordance
with
such
policies.
-
Are
Extended
Service
Plans
Transferable?
If
you
decide
to
sell
your
covered
product,
your
Service
Plan
can
be
transferred
to
the
new
owner
at
no
charge
in
writing
and
by
calling
the
toll-free
Service
Plan
Support
Line.
It's
quick,
easy
and
greatly
increases
the
product's
resale
value.
You
can
transfer
your
Service
Plan
only
once
provided
the
Service
Plan
was
never
utilized
and
the
product
for
which
the
Service
Plan
was
purchased
was
never
repaired
or
replaced.
-
What
benefit
do
I
receive
from
the
Service
Plan
since
the
product
has
a
warranty
from
the
manufacturer?
Your
new
Service
Plan
begins
when
your
manufacturer’s
warranty
expires,
providing
coverage
for
defects
long
after
your
manufacturer
warranty
won’t.
�
-
What
products
can
be
covered?
All
products
that
have
an
Extended
Warranty
offer
on
the
website
can
be
covered.
-
What
does
the
Service
Plan
cover,
and
are
there
any
hidden
costs?
The
Service
Plan
offers
you
100%
protection
from
product
failure
for
the
entire
term
of
the
contract.
You
will
never
have
to
pay
trip
charges,
deductibles,
parts
costs
or
any
other
charges
normally
associated
with
repairs.
See
the
contract
terms
and
conditions
for
exclusions
to
coverage.
-
When
can
I
purchase
a
Service
Plan?
Optimally,
the
best
time
to
buy
a
Service
Plan
is
when
you
purchase
your
new
equipment.
Should
you
decide
to
decline
additional
coverage
at
the
point
of
sale,
you
can
still
purchase
coverage
up until 30 days before the expiration of
the
manufacturer's
original
warranty
period.
-
When
will
I
receive
a
contract?
Within
5 business days,
to
allow
for
shipping
of
your
product,
you
will
receive
an
email
or
hard
copy
containing
a
Service
Plan
Contract
Number
and
the
Terms
and
Conditions
information.�
-
What
information
do
I
need
to
schedule
service?
You
will
be
asked
to
make
one
call
to
our
toll-free
Service
Plan
Support
Line
to
schedule
a
service
call.
You
should
have
a
copy
of
your
original
invoice
and
your
Service
Contract
number
ready,
1-888-969-2260.�
-
Can
I
cancel
the
Service
Plan?
Yes.
If
canceled
within
30
days
of
original
purchase
you
are
entitled
to
a
full
refund
(refunds
will
be
adjusted
to
account
for
any
service
that
may
have
been
rendered
under
the
contract).
Specific
State
conditions
may
apply.
See
Terms
and
Conditions
for
details.
Canceling
a
Service
Plan
requires
one
call
to
the
toll-free
Service
Plan
Support
Line.
-
What
about
DOAs
and
damaged
equipment?
Please
call
the
toll-free
Technical
Support
Line
for
assistance.
����For
more
information,
please
view
our
Benefits
page.
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